What business processes in the company require automation and improvement?
Do employees have difficulty tracking customer contact history and maintaining relationships with them?
How is customer information collected?
Nowadays, customers expect increasingly better service and personalization of the offer. To meet these expectations, a company must have access to detailed information about its customers, their preferences and purchasing history. Without a CRM system, collecting and analyzing such information is very difficult and time-consuming. Additionally, increased competition requires companies to constantly improve their business processes, including customer service and sales. CRM tools enable better management of customer relationships and more effective marketing activities, which translates into greater sales and customer loyalty.
Our client had specific requirements for a CRM tool that would allow him to effectively manage the sales process and customer relations for a company producing fertilizers. After analyzing the solutions available on the market, we decided to propose the Pipedrive tool. This solution offers an intuitive user interface as well as a number of functionalities, such as a sales funnel view, process automation, integration with other business tools, generating reports and sales analyses. Pipedrive is also available in the cloud and offers mobile apps for Android and iOS, allowing you to work from anywhere and on any device.